PRIVACY AND PERSONAL DATA PROTECTION POLICY

This Privacy Policy outlines how MarketParts MENA Hub W.L.L. ("MarketParts", "we", "us", or "our") collects, processes, uses, and discloses your personal data when you interact with us or use our website and services. It applies only to activities on the MarketParts website and does not cover offline activities or those unrelated to our website.

1. GENERAL PROVISIONS

1.1 Data Controller

MarketParts MENA Hub W.L.L. acts as the Data Controller for the personal data you provide.

1.2 Data Protection Compliance

We ensure that your personal data is:

• Processed lawfully, fairly, and securely;
• Collected for specific and legitimate purposes;
• Adequate, relevant, and limited to what is necessary;
• Accurate and kept up to date;
• Retained only for as long as necessary for the purposes of processing.

1.3 Supervisory Authorities

We comply with the data protection laws of the Kingdom of Bahrain. If you are based in the EU or UK, you can also raise concerns with your local supervisory authority.

2. COLLECTION OF PERSONAL DATA

2.1 Types of Data Collected

MarketParts collects personal information when you interact with our services. The types of personal data we collect may include, but are not limited to:

• Identity Data: Name, date of birth, and identification details.
• Contact Data: Email address, phone number, and physical address.
• Financial Data: Payment details, including credit card and bank account information.
• Technical Data: IP address, browser type, and device information.
• Usage Data: Information about how you interact with our website and services.
• Marketing and Communications Data: Preferences regarding marketing communications.

2.2 Additional Information

We may also collect data from third-party sources, such as background verification services or publicly available sources, to perform due diligence checks.

2.3 Cookies

We use cookies and similar technologies to enhance your experience and gather information about how you use our website. Cookies may be used to remember whether you have visited our homepage before or to track session information. You can adjust your browser settings to disable cookies, but this may affect website functionality.

2.4 Automatic Data Collection

Some information is collected automatically through the use of cookies or similar technologies, such as your IP address, browser type, Internet service provider, and pages visited. This information helps us analyze trends and improve our services.

2.5 Data Minimization

We adhere to the principle of data minimization, collecting only the information necessary to fulfill your requests and comply with regulatory requirements, including anti-money laundering (AML) and counter-terrorism financing (CFT) obligations.

3. USE AND DISCLOSURE OF PERSONAL DATA

3.1 Use of Personal Data

Your personal data may be used for the following purposes:

• Order Fulfillment: To process your orders and keep you informed about your order status.
• Customer Support: To respond to inquiries or provide assistance.
• Marketing: To inform you of products, services, or special offers that may be of interest.
• Website Improvement: To analyze usage patterns and improve website performance.
• Legal and Regulatory Compliance: To comply with applicable laws and regulations, including AML/CFT requirements.

3.2 Disclosure of Personal Data

We do not sell, trade, or rent your personal data to third parties. However, we may disclose your personal information to:

• Service Providers: Third-party service providers (e.g., shipping companies, payment processors) for order fulfillment, payment processing, and other essential services.
• Legal Authorities: Government or law enforcement agencies if required by law, such as to comply with legal processes or subpoenas.
• Corporate Transactions: In the event of a merger, acquisition, or bankruptcy, your data may be transferred as part of the transaction.

4. DATA SECURITY

4.1 Security Measures

We implement appropriate physical, technical, and administrative measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of online data transmission is 100% secure, and we cannot guarantee absolute security.

4.2 Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. For example, transactional data may be retained for up to 5 years to comply with regulatory requirements.

5. USER RIGHTS

5.1 Right to Access

You have the right to request access to your personal data. You can request details about the data we collect, the purposes of processing, and with whom the data is shared.

5.2 Right to Rectification

If any personal information we have collected about you is inaccurate or outdated, you have the right to request corrections.

5.3 Right to Erasure

You can request the deletion of your personal data under certain conditions. Note that we may retain certain data as required by law or for legitimate business purposes.

5.4 Right to Object

You can object to the processing of your personal data for direct marketing or other legitimate interests by contacting us.

5.5 Right to Restriction

In certain circumstances, you can request the restriction or suspension of data processing.

5.6 Right to Withdraw Consent

If we rely on your consent for processing, you can withdraw that consent at any time by contacting us.

5.7 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and you may request that we transfer this data to another organization.

6. STORAGE AND USE OF PERSONAL DATA

6.1 Data Storage

Personal data is stored on electronic media and protected by secure information systems. Access to personal data is restricted to authorized personnel only.

6.2 Use of Personal Data

Your personal data is used to fulfill contracts, improve user experience, and comply with legal obligations. This includes processing transactions, enhancing website functionality, and fulfilling regulatory requirements.

6.3 Cookies and Tracking Technologies

We use cookies and tracking technologies to improve our website functionality, monitor user behavior, and ensure a personalized experience.

6.4 Third-Party Links

Our website may contain links to third-party websites, each governed by its own privacy policies. We encourage you to review those privacy policies before providing any personal information.

7. TRANSFER OF PERSONAL DATA

7.1 Third-Party Transfers

Your personal data may be transferred to third-party service providers for order fulfillment and other purposes outlined in this policy. All third parties receiving your personal data are required to ensure the security and confidentiality of the data.

7.2 Legal Disclosures

We may disclose your personal information to comply with legal obligations or in response to lawful requests from regulatory authorities.

8. MINORS

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that personal data from a minor under 18 has been collected, we will take immediate steps to delete it.

9. CHANGES TO THIS POLICY

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal obligations. Any modifications will be posted on our website and will take effect immediately. We encourage you to periodically review this policy for updates.

Contact Information

If you have any questions or concerns regarding this Privacy Policy, or if you wish to exercise your rights, please contact us at info@marketparts.bh.

Last Updated: May 2024

This version replaces all previous versions.